FAQ

❓ Frequently Asked Questions (FAQ) – Pure Style

1. Do you offer Cash on Delivery (COD)?

✅ Yes! We offer Cash on Delivery all over Pakistan. You can pay once you receive your parcel.

2. What are the delivery charges?

We offer Free Shipping nationwide on all orders.
No hidden charges apply.

3. How long does delivery take?

Orders are usually delivered within 3–5 working days in major cities.
Remote areas may take 5–7 working days.

4. Can I return or exchange a product?

Yes, we have a 7 Days Easy Return & Exchange Policy.

Products must be unused, unwashed, and in original packaging with tags.
Sale items can only be exchanged (not refunded).

5. How do I request a return or exchange?

You can contact us within 7 days of receiving your order:

📧 Email: stylepure18@gmail.com
📱 WhatsApp: +92 318 2273282
Our support team will guide you through the process.

6. What if I receive a wrong or damaged product?

We are very careful with packaging, but in case you receive a wrong or defective product, please contact us immediately.
We will arrange an exchange or issue a refund as per our Return Policy.

7. Do you ship internationally?

Currently, we only deliver within Pakistan. International delivery will be announced soon.

8. How can I track my order?

Once your order is shipped, you will receive a tracking number via SMS/Email/WhatsApp. You can use it to track your parcel.

9. What is your Return & Refund Policy?

Our policy is simple and customer-friendly:

Returns/exchanges within 7 days of delivery.
Refunds issued only for wrong or defective products.
COD refunds are provided as store credit.
Prepaid refunds go back to the original payment method.
👉 Full details available in our Return Policy page.

10. How do I contact customer support?

📧 Email: stylepure18@gmail.com
📱 WhatsApp: +92 318 2273282
✅ Our support team is available 24/7 (all the time) to assist you.

✨ Still have questions?
Don’t worry – just contact us anytime, and we’ll be happy to help!

FAQ